User Agreement

Limited Liability Company ECOS SECURITY RUS

(revision dated 06/26/2025)

1. GENERAL PROVISIONS

1.1 The User Agreement (hereinafter referred to as the Agreement) defines the terms and conditions and procedure for the use of the website https://ecos-security.ru (hereinafter - the Site), as well as the procedure of interaction between "ECOS SECURITY RUS" (OGRN: 1157847198057, TIN: 7801282053, legal address: 197229, St. Petersburg, Lakhta-Olgino municipal district, 85, Lakhtinsky Ave. 69-n/1; hereinafter referred to as the Operator) and individuals accessing the Website (hereinafter referred to as the User, Users).

1.2. Any use of the Site, including visiting its pages, reading the materials, interacting with the functionality, filling out feedback forms or any other interaction, means the User's unconditional consent to this Agreement.

1.3. If the User does not agree with any of the provisions of the Agreement and/or the Policy, the User must immediately stop using the Site.

1.4 The current version of the Agreement is freely available on the Website at https://ecos-security.ru/polzovatelskoe-soglashenie/.

1.5 The Agreement is not a public offer, service agreement, sale and purchase agreement or any other transaction in the sense of the civil legislation of the Russian Federation, unless expressly stated otherwise. The Agreement defines only the rules of using the Website, as well as the rights and obligations of the User and the Operator related to the use of the Website.

2. TERMS AND DEFINITIONS

2.1. Personal data - any information related to a directly or indirectly defined or identifiable individual (User), provided to the Operator through the Site or received in the process of using the Site.

2.2. Processing of personal data - any action (operation) or set of actions performed with personal data with or without the use of automation, including collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (provision, access), depersonalization, blocking, deletion and destruction.

2.3. Operator - Limited Liability Company "ECOS SECURITY RUS", independently determining the purposes, conditions and methods of processing information provided by Users through the Site, as well as administering and ensuring the functioning of the Site.

2.4. User - a physical person accessing the Site, viewing its pages and/or using the materials, features and services posted on the Site in any form, including familiarization with information, clicking on links, interaction with the interface and other actions.

2.5. Website - aggregate web pages at https://ecos-security.ruThe Operator administered, as well as all information services, functions and materials placed on it.

2.6. Automated processing of personal data - processing of personal data by means of computer technology, including storage and processing in information systems.

2.7. The content of the Site is. any information materials posted on the Site, including texts, images, photos, videos, logos, design elements, software and other objects of copyright and/or related rights.

2.8. Depersonalization of personal data - actions, as a result of which it becomes impossible to determine the belonging of personal data to a particular subject without using additional information.

2.9. Deletion / destruction of personal data - actions, as a result of which it becomes impossible to recover their content: deletion - exclusion from the information system without the possibility of recovery; destruction - complete physical destruction of carriers or irretrievable removal of data from them.

2.10. Cookies - small fragments of data automatically stored on the User's device when visiting the Site and used to analyze behavior, ensure the performance of services, statistics and improve the usability of the Site. Cookies themselves do not always refer to personal data. In cases where the information contained in cookies, in combination with other data, allows to directly or indirectly identify the User, such cookies are considered and processed as personal data under the conditions established by the Policy.

2.11. Cross-border transfer of personal data - transfer of personal data to the territory of a foreign country to an authority of a foreign country, a foreign natural person or a foreign legal entity.

2.12. Personal data processing policy (hereinafter referred to as the Policy) is a document defining the principles, objectives, conditions and procedure for processing of personal data of Users, carried out by the Operator when using the Website. The Policy is the main document regulating the processing of personal data by the Operator and has priority over other documents of the Operator, including the User Agreement, as far as it relates to the processing of personal data. The current version of the Policy is available on the Website at: https://ecos-security.ru/privacy/.

3. PROCEDURE AND TERMS OF USE OF THE WEBSITE

3.1. The Site is provided to the User solely for:

  • obtaining information on the Operator's activities;
  • familiarization with the goods, services, news of the Operator;
  • Formation of requests through feedback forms (for purchase or selection of equipment, consultation, cost calculation, technical support, callback or other types of feedback).

3.2. The list and composition of available functions, services and sections of the Website is determined by the Operator independently, may be changed, supplemented or limited without prior notice to Users.

3.3. The User may use the Site only in accordance with the Agreement, the Policy, the applicable laws of the Russian Federation, the purpose and functionality of the Site. Use of the Site for other purposes or in violation of the Agreement is prohibited.

3.4. The user is prohibited from:

  • use the Site to commit illegal, fraudulent, discriminatory, defamatory, libelous, insulting or other actions that violate the legislation of the Russian Federation, the rights and legitimate interests of third parties and/or the Operator;
  • take actions aimed at disrupting the performance, information security or integrity of the Site, including attempts of unauthorized access to its functionality, technical infrastructure, data or content;
  • post knowingly false, alien, inaccurate, offensive or information prohibited by law, impersonate another person, use another person's personal data, without proper legal grounds, using the functionality of the Site (if any);
  • use automated means (scripts, programs, robots and other tools) to collect information from the Site or interact with it without the Operator's written consent;
  • make mass mailings of messages through the forms of the Site (if any), use the Site for sending spam, advertising or other undesirable information without the Operator's permission.

3.5. The User is solely responsible for all his/her actions when using the Site, including for the reliability, correctness and relevance of the information transmitted through the Site. In case of causing damage to the Operator and/or third parties due to the provision of inaccurate or incorrect information by the User, the User is responsible.

3.6. The Operator shall have the right, at its sole discretion:

  • limit, suspend or terminate the User's access to individual functions or the Site as a whole if the User violates the Agreement, Policy, legislation of the Russian Federation, or in order to ensure information security and protect the legitimate interests of the Operator and/or third parties;
  • change the functionality, structure, content, design of the Site, as well as the terms of access to it without prior notice to Users;
  • collect, store and process technical information about the User's activities on the Site (including cookies, logs, IP addresses, browser, device, access time, pages visited and other similar data) only to the extent necessary for the operation of the Site, ensuring security, analyzing and improving the operation of the Site - in accordance with the Policy and the Agreement.

3.7. The Operator does not guarantee uninterrupted, error-free operation of the Website, its compliance with the User's individual expectations, as well as the safety and availability of information on the Website in cases caused by circumstances beyond the control of the Operator (including: technical failures, actions of third parties, force majeure and other similar cases). In this regard, the User is not entitled to make any claims to the Operator related to restriction of access or interruptions in the operation of the Site.

3.8. Technical information (cookies, logs, IP-addresses and other similar data) collected by the Operator in the course of operation of the Website is processed in the manner prescribed by the Policy and the Agreement. In case such information in aggregate with other data allows to identify the User, it is considered and processed as personal data under the conditions defined by the Policy.

4. RIGHTS AND OBLIGATIONS OF THE PARTIES

4.1 User's rights

4.1.1 The User is entitled to use the Site within the limits established by the Agreement, the Policy and the applicable laws of the Russian Federation, including:

  • obtaining information on the Operator's activities;
  • familiarization with goods, services, news of the Operator;
  • using the functionality for feedback with the Operator through the forms and services provided on the Website, including submitting requests for purchase or selection of equipment, consultation, cost calculation, technical support, callback, as well as other requests to the Operator.

4.1.2 The User has the right to address the Operator on issues related to the functioning of the Website, as well as other aspects provided for by the Agreement and the Policy.

4.1.3 The User is entitled to exercise the rights provided by the legislation on personal data, including the rights of the subject of personal data, in the manner prescribed by the Policy.

4.2 Obligations of the User

4.2.1 The User is obliged to comply with the terms of the Agreement, the Policy, as well as the requirements of the current legislation of the Russian Federation.

4.2.2 The User is obliged to provide true, correct and up-to-date information when using the functionality of the Website, including when filling out feedback forms and submitting applications.

4.2.3 The User is obliged to refrain from any actions that may violate the operability, information security or integrity of the Website, as well as not to perform the actions listed in Section 3 of the Agreement.

4.2.4. the User is obliged to familiarize himself/herself with the current version of the Agreement and the Policy posted on the Website in a timely manner. Continued use of the Website means that the User agrees with their terms and conditions.

4.2.5 In cases when the User provides the Operator with information containing personal data of third parties, the User guarantees that he/she has legal grounds for such provision (e.g., consent of the relevant persons) and assumes responsibility for any claims related to the misuse of such data.

4.3 Rights of the Operator

4.3.1 The Operator has the right to change, supplement, limit, suspend or terminate the Site, change the terms of the Agreement and the Policy unilaterally by posting the current versions on the Site. The User is obliged to independently monitor the current versions of the documents.

4.3.2 The Operator has the right at its own discretion to limit, suspend or terminate the User's access to individual functions or the Site as a whole if the User violates the Agreement, the Policy or the legislation of the Russian Federation, as well as if necessary to ensure information security and protect the interests of the Operator and third parties.

4.3.3 The Operator has the right to collect, store and process technical information about the User's activities on the Site (including cookies, logs, IP addresses, information about the browser, device, access time and other similar data) in the manner prescribed by the Agreement and the Policy.

4.3.4 The Operator has the right to determine the composition, structure, scope and availability of certain sections, services and functions of the Website at its own discretion without prior notice to the User.

4.4 Responsibilities of the Operator

4.4.1 The Operator is obliged to ensure the functioning of the Website in accordance with the Agreement and the current legislation of the Russian Federation, as well as to timely post on the Website the current versions of the Agreement and the Policy.

4.4.2 The Operator is obliged to process Users' personal data exclusively in accordance with the Policy and the requirements of the Russian Federation legislation on personal data.

4.4.3 In cases when technical information and/or other data collected in the course of the Website operation are recognized as personal data, the Operator shall be obliged to process them under the conditions defined by the Policy and applicable law.

4.4.4 The Operator is obliged to provide the information stipulated by the current legislation of the Russian Federation at the User's request in accordance with the procedure established by the legislation and the Policy.

4.4.5 All issues related to the processing of Users' personal data are governed exclusively by the Policy. In case of discrepancies between the terms of the Agreement and the Policy, the Policy shall prevail.

5. USE OF TECHNICAL INFORMATION AND COOKIES

5.1 For correct operation of the Site, improving usability, analyzing traffic and improving content, the Operator collects and processes technical information about the User's activities on the Site. Such information includes: cookies, logs, IP-addresses, information about the browser, device, access time, visited pages and other similar data.

5.2. The following may be used on the Site:

  • technical (mandatory) cookies - necessary for the functioning of the Site and its services, security, session support;
  • analytical (statistical) cookies - used to analyze traffic, identify popular pages, optimize the structure and operation of the Site;
  • if necessary - marketing (advertising) cookies (see below).

5.3 Various web analytics services and other technical tools may be used for the purposes of statistics, traffic analysis, ensuring stable operation and optimization of the Website functionality. Such services may collect anonymized technical information, including information about the time of visit, IP-address, browser, device, cookies and actions of the User on the Site. Depending on the characteristics of the particular service, the information obtained may not allow or potentially allow the identification of the User. Information about the tools used is communicated to the User by means of special notifications on the Site (e.g. cookie banners).

5.3.1 The Site currently uses Yandex.Metrica services (https://metrika.yandex.ru), Yandex.Maps (https://yandex.ru/maps), as well as the system of protection against automatic submissions - Yandex SmartCaptcha (https://smartcaptcha.yandex.ru) provided by Yandex LLC (OGRN 1027700229193). These services automatically process anonymized technical data - such as IP-address, browser and device parameters, cookies, as well as information about the User's activities on the Site - for the purpose of statistics, analysis of attendance, correct display of maps and protection of feedback forms from automatic (robotic) appeals. The Operator does not independently identify Users and does not get access to individualized information processed by the above services. The possibility of identification of the User is determined by the policies and settings of the services and is not under the control of the Operator. Use of the Website means the User's consent to such data processing in accordance with the terms of the Agreement.

5.4 Processing of cookies, except for those technically necessary, is carried out only with the User's consent expressed through a cookie banner or in any other way provided. The User may at any time limit or disable the use of cookies in the browser settings, however, the Operator warns that in this case certain functions of the Site may not work properly.

5.5 Cookies and other technical information by themselves are not always personal data. If such data in combination with other information allows to identify the User, they are considered personal data and are processed under the conditions defined by the Policy. The Operator does not carry out cross-border transfer of Users' personal data outside the Russian Federation.

5.6 Special provision for marketing cookies:

Marketing (advertising) cookies may be used to display personalized advertising, analyze user preferences, evaluate the effectiveness of advertising campaigns and display ads most relevant to the User's interests.

Marketing cookies are not currently used on the Site. If appropriate tools become available, the processing of such cookies will be carried out only on the basis of the User's explicit consent, expressed through the cookie banner interface or in any other way provided. In the absence of consent, these cookies will not be set and processed.

The User may at any time change the previously selected settings or withdraw consent to the use of marketing cookies - via browser settings or, if available, via the preference management interface on the Site.

6. PERSONAL DATA

6.1 Processing of Users' personal data when using the Website is carried out solely in accordance with the Personal Data Processing Policy of ECOS SECURITY RUS LLC, publicly available on the Website. The Policy defines the list, purposes, methods, storage periods and conditions of personal data processing, as well as the rights and obligations of Users as subjects of personal data.

6.2 The User undertakes to familiarize with the current version of the Policy before using the Site. The actual use of the Website, as well as the provision of personal data through the forms and services of the Website confirms that the User is familiarized with the Policy and its terms and conditions. Processing of personal data is carried out on the basis of the relevant legal grounds, including the consent formalized in the manner prescribed by the Policy.

6.3 In case of disagreement with the terms of the Policy or the procedure for processing personal data, the User shall stop using the Website and refrain from providing his/her personal data.

6.4 The Operator does not carry out cross-border transfer of Users' personal data outside the Russian Federation.

7. INTELLECTUAL PROPERTY

7.1 The exclusive rights to all materials and elements placed on the Website (including texts, images, photos, graphic elements, video and audio materials, logos, trademarks, design elements, software, databases and other objects of copyright and/or related rights) belong to the Operator or other legal right holders.

7.2 The use of the Website Content is allowed only within the limits expressly provided for by the Agreement or the legislation of the Russian Federation. Any reproduction, copying, distribution, processing, publication, posting on other resources, public display and other use of materials without prior written consent of the Operator or the right holder is prohibited, except as permitted by law.

7.3 Obtaining access to the Website and its Content does not mean transferring to the User any rights to use the Operator's or third parties' intellectual property objects, except as expressly provided for by the Agreement and legislation.

7.4 Placement of links to third-party resources, trademarks, names of organizations or products on the Site is for informational purposes only and does not grant the User any rights to use the corresponding intellectual property objects.

7.5 Unauthorized use of the Website Content and intellectual property objects may entail liability in accordance with the legislation of the Russian Federation.

7.6 The use of trademarks, trade names, logos, as well as elements of the Operator's (and/or other right holders') corporate identity placed on the Website is allowed only with the prior written consent of the respective right holder, unless otherwise provided for by the Agreement or the legislation of the Russian Federation.

7.7 When integrating with external services or social networks (for example, via "Share" buttons, widgets and other modules) the responsibility for compliance with the rights to marks, logos and software solutions lies with the right holders of the respective services. Placement of such signs on the Site is for informational purposes only and does not grant the User rights to these objects. The User is obliged to familiarize himself/herself with the terms of use of the respective services and comply with their requirements when interacting through the Site.

8. LINKS TO THIRD-PARTY SERVICES AND PUBLIC ACCOUNTS

8.1 The Website contains links to the Operator's public accounts (communities) in third-party services and social networks, including but not limited to: VKontakte (VK), YouTube, RuTube, as well as other services, links to which may be placed on the Site.

8.2 Clicking on the above links is carried out solely on the User's initiative. The Operator does not transfer the Users' personal data to third parties by placing such links and/or does not initiate trans-border transfer of personal data outside the Russian Federation when using the Website.

8.3 The Operator does not control the content, availability, security, policy of personal data processing and other conditions of use of these third-party services and is not responsible for possible consequences of their use by the User.

8.4 Before interacting with external services (including joining public accounts or using messengers), the User undertakes to familiarize himself/herself with the terms of use, privacy policy and other public documents of the respective services.

8.5 Placing links to third-party services, public accounts and messengers on the Website does not mean the Operator's approval, support or recommendation of their content and does not grant the User rights to use intellectual property objects placed on such resources.

8.6 The Operator recommends to use e-mail or contact phone number specified on the Website for transferring requests containing personal data, which ensures processing and storage of personal data within the Operator's control.

9. LIABILITY OF THE PARTIES

9.1 The User is responsible for compliance with the terms of the Agreement and the current legislation of the Russian Federation when using the Site, including the reliability, completeness and relevance of the information provided. In case of detection of violations, the Operator has the right to limit, suspend or terminate the User's access to the Site and its separate functions.

9.2 The Operator shall not be liable for temporary failures, interruptions, access restrictions or other technical malfunctions of the Website caused by circumstances beyond the Operator's control, including, but not limited to: actions of third parties, failure of software, communication channels, equipment, as well as force majeure circumstances.

9.3 The Operator shall not be liable for any losses of the User, including loss of profit, loss of data, moral damage or other indirect and/or unforeseen losses arising in connection with the use or inability to use the Website, except as expressly provided for by the legislation of the Russian Federation.

9.4. The Operator's liability to the User arises only in the presence of the Operator's guilt established in the manner prescribed by the current legislation of the Russian Federation. The amount of the Operator's liability is in any case limited to the amount of documented real damage caused to the User as a result of the Operator's illegal actions (inaction).

9.5. The Operator is not responsible for the content, availability, functioning, security, as well as for the policy of personal data processing of third-party sites, services and resources, links to which may be placed on the Site. The use of such resources is carried out by the User on his/her own initiative. The Operator does not guarantee the compliance of these resources with the requirements of the legislation of the Russian Federation and is not responsible for the possible consequences of their use.

10. OTHER CONDITIONS

10.1 The Agreement shall be governed by and construed in accordance with the laws of the Russian Federation.

10.2 The Operator is entitled to unilaterally change, supplement or terminate the Agreement, including in connection with the development of the Website functionality, changes in legislation, introduction of new technical solutions or for other reasons. The new edition shall come into force from the moment of its posting on the Website, unless otherwise provided for in the edition itself or arising from the requirements of the legislation of the Russian Federation.

10.3 Users shall independently monitor the current version of the Agreement. Continued use of the Website after the new edition is considered as agreement with its terms and conditions.

10.4 The Operator shall not be liable for possible damage resulting from the User's failure to familiarize with the new version of the Agreement.

10.5 All suggestions, appeals and requests related to the use of the Website, including issues related to its operation, terms and conditions of the Agreement and processing of personal data, shall be sent to the Operator using the contact details posted on the Website and/or in the Policy. The Operator has the right to leave anonymous appeals without consideration, as well as appeals that do not contain the necessary information to identify the applicant.

10.6 All legal disputes arising out of or in connection with the Agreement shall be considered in court at the location of the Operator, unless otherwise provided for by imperative norms of the legislation of the Russian Federation. The Parties undertake to take measures for pre-trial settlement of the dispute before appealing to the court. The claim procedure is mandatory in cases stipulated by the legislation of the Russian Federation. The claim shall be sent in writing to the postal or e-mail address of the Operator specified on the Website and shall contain information about the person who sent the claim, description of the essence of the claims and supporting documents. The term for consideration of the claim is not more than 30 (thirty) calendar days from the moment of its receipt.

10.7 The invalidation of any provision of the Agreement by a court shall not affect the validity of the remaining provisions. In this case, the Agreement shall be applied in the remaining part in accordance with its meaning and applicable law.

10.8 The Agreement shall be applied in conjunction with the Personal Data Processing Policy of ECOS SECURITY RUS LLC. In case of discrepancy between the text of the Agreement and the provisions of the Personal Data Processing Policy, the Policy shall prevail in terms of regulation of personal data processing.

info@ecos-security.ru 8 800 5555-108
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